Muriel Santoni, Tuesday 28 April 2015Engagement is an essential part of the customer relation. Years ago, the consumers were simply absorbing advertising but those days are gone. As nowadays the credo is "customer comes first", his behavior has a huge impact on brand reputation. In today's world, a lot of commercial information are displayed, but the time dedicated to purchases is decreasing. Consumers can filter the information they receive, and choose the ones they really want to see. This process brings us to the following observation: if your communication is not attractive, it will not have any impact on your consumers, because they will not even see it. To overcome that obstacle, and give your message a chance to be heard, there are only two words to say: Consumer Engagement.